Dear Julie,
I want to thank you and your staff for the outstanding work you did on my behalf this past year. Contracting with your firm was the best thing I did for myself and my husband.
When my husband suddenly became seriously ill and was hospitalized for what would be a very long time, I was really unsure of what I would be facing financially and emotionally. You and your staff were so helpful in guiding me through the maze of paperwork and providing ongoing advice and support throughout the year. I truly don’t know what I would have done without you. You took a big load off my shoulders and allowed me to concentrate on learning to care for my husband and eventually to bring him home.
I was so surprised when your office contacted me with the news that since I hadn’t needed the full range of services you first thought I would need, you were refunding a significant portion of the fee I had paid to you when I signed the contract. This is almost unheard of in this day. I hope you will be happy to know that the money will go towards installing an overhead lift to help me continue to care for my husband at home. It is not always easy, but we are doing okay.
I consider you and your staff my friends and I look forward to a continuing professional and friendly relationship.
Sincerely,